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FAQ

Frequently asked questions.

Quick answers to common questions about QuranHive. Can't find what you're looking for? The Help page has other ways to reach us.

Getting started

Is QuranHive free?

No. QuranHive needs a subscription: building and maintaining a high-quality Quran learning platform takes ongoing development, research and content work, and subscriptions pay for it. But if you genuinely can't afford one, we'll sponsor it for you. Tap Can't Afford? on the subscribe page for full access, no questions asked.

Which devices can I use QuranHive on?

QuranHive is on iOS, Android and the web at quranhive.com. You can download the apps here.

Can I use my account on more than one device?

Yes. Sign in with the same account on as many devices as you like. Your bookmarks, notes and progress sync between them, so you can carry on wherever you left off.

Plans and pricing

How much does a subscription cost?

Prices are set by region, so what you pay depends on where you are. You'll see the price for your region on the subscribe page.

What's the difference between monthly, yearly and lifetime?

Monthly renews every month. Yearly renews once a year and costs less than paying monthly for twelve months. Lifetime is a single payment with no renewals, ever.

Is there a free trial?

Eligible subscribers can start with a 7-day free trial. If it's available to you, you'll see it on the subscribe page. There's no charge for the 7 days and you can cancel anytime.

I can't afford a subscription. Can I still use QuranHive?

Yes. Tap Can't Afford? on the subscribe page and confirm, and we'll sponsor your subscription with full access to the platform. Supporting Quran learning for everyone is important to us.

Do you offer discounts for students or groups?

Yes. Email us at qh@quranhive.com and tell us how many people you'd like to onboard. We're more than happy to work out a bulk deal for schools, classes and other groups.

Managing your subscription

How do I cancel my subscription?

Open the account menu, choose Manage Subscription, then Cancel subscription. You keep Premium until the end of your billing period and won't be charged again. If you change your mind before then, you can resume from the same menu.

How do I switch from monthly to yearly?

Open the account menu and choose Switch to Yearly, then confirm on the payment page. Any unused days of your current month are credited against the yearly price.

How do I switch to Lifetime?

Open the account menu and choose Switch to Lifetime. Once your payment goes through, your current subscription is cancelled automatically, so you won't be billed for it again.

How do I update my card or get my invoices?

Open the account menu, choose Manage Subscription, then Update payment & invoices. You can change your card and see your receipts and billing history there.

Why did the payment page open in my browser?

In the iOS and Android apps, payments and billing open in your phone's browser. When you're done, switch back to the app and your account will update within a few moments.

I've paid, but QuranHive still asks me to subscribe.

Your payment can take a few moments to reach your account. Tap Refresh on the lock screen, reload the page or reopen the app. If it still hasn't updated after a few minutes, email us at qh@quranhive.com from the email on your account and we'll sort it out.

I think I've been charged twice.

Email us at qh@quranhive.com with details of the payments (the dates and amounts you were charged) and we'll sort it out.

What's your refund policy?

We have a generous refund policy. If you're not satisfied, email us at qh@quranhive.com from the email on your account and ask for a refund.

Account and login

How do I log in?

Log in with the email and password you used when you signed up.

I can't log in, or the email from QuranHive hasn't arrived.

First check your junk or spam folder. If it isn't there, email us at qh@quranhive.com from the email registered on your account, and we'll reset your password for you directly.

How do I change my name or email?

You can change both on your profile page. Open the account menu and choose Profile.

How do I delete my account?

Email us at qh@quranhive.com with the subject Account deletion request, from the email registered on your account.

Using QuranHive

How do I find out what QuranHive can do?

Open any surah and tap the graduation hat icon at the top right. It shows the features available on that surah and walks you through them. For anything else, email us at qh@quranhive.com. We're also working on a detailed how-to library, which we'll publish soon.

Content and sources

Where do your translations and tafsirs come from?

We use reputable translation and tafsir databases, credited on our About page. We've also built our own database of content, carefully crafted since 2018 and reviewed, tested and checked, especially our Deep Dive pages.

How do I report a mistake?

Email us at qh@quranhive.com with a description of the mistake and screenshots. The surah and ayah, and where you saw it (translation, tafsir, word by word and so on), help us fix it quickly.

Support and privacy

How can I support QuranHive?

You can make a one-off contribution on our Support us page. Contributions help sponsor Premium subscriptions for people in lower-income regions.

Is my payment information safe?

Yes. Payments are processed securely by Stripe (and PayPal for contributions). QuranHive never sees or stores your card details.

How do you use my data?

Our privacy policy explains what we collect and how we use it.

How do I contact the QuranHive team?

Email us at qh@quranhive.com. Every message is read by a real person on our team, and you can find more ways to get help on our Help page.

Still have a question?Our team is happy to help with anything not covered here Go to the Help page

QuranHive · qh@quranhive.com